Terms & Conditions

Welcome to the Oakridge Park Dental website (oakridgeparkdental.ca). By accessing or using this website and our dental services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Appointments & Cancellations

We require a minimum of 48 hours' notice for appointment cancellations or rescheduling. Failure to provide sufficient notice may result in a missed-appointment fee. We make every effort to start your appointment on time; however, delays may occasionally occur due to unforeseen clinical circumstances. We appreciate your understanding.

2. Payment

Payment is due at the time of service. We accept cash, debit, Visa, Mastercard, and American Express. A detailed invoice will be provided for your records.

3. Insurance

Oakridge Park Dental is a non-assignment office. Payment is collected at the time of your visit, and we provide you with a detailed receipt that you can submit to your benefits provider for reimbursement. Please bring your benefits information with you to your appointment. You are responsible for understanding your coverage, co-payments, and deductibles.

4. Patient Information

You are responsible for providing accurate and complete information about your medical and dental history. We maintain the confidentiality of your personal information in accordance with our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection Act (PIPA) of British Columbia.

5. Treatment & Informed Consent

Our dentists will discuss treatment options with you and obtain your informed consent before proceeding. You have the right to ask questions, seek a second opinion, and make informed decisions about your dental care. Treatment outcomes may vary between patients, and no specific results are guaranteed.

6. SMS/Text Message Communications

By opting in to receive SMS/text messages from Oakridge Park Dental, you consent to receive messages related to appointment reminders, confirmations, follow-up care instructions, and occasional practice updates. You understand and agree to the following:

• Consent is voluntary. Opting in to SMS communications is not a condition of receiving dental services. You may choose not to receive text messages and still receive care at our practice.
• Message frequency varies. The number of messages you receive will depend on your appointment schedule and care needs. We do not send unsolicited marketing messages.
• Message and data rates may apply. Standard text messaging rates from your wireless carrier may apply. Oakridge Park Dental is not responsible for any charges from your carrier.
• How to opt out. You may opt out of SMS communications at any time by replying STOP to any message you receive from us, or by contacting our office directly at 604-266-5313 or [email protected]. We will process your opt-out request within 5 business days.
• How to get help. Reply HELP to any message for assistance, or contact our office directly.
• Privacy. Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell, share, or rent your phone number to third parties for marketing purposes.

This SMS policy is compliant with Canada's Anti-Spam Legislation (CASL) and applicable regulations administered by the Canadian Radio-television and Telecommunications Commission (CRTC). For U.S.-based patients, this policy also adheres to the Telephone Consumer Protection Act (TCPA) requirements.

7. Use of Artificial Intelligence (AI) in Content

Portions of the content on this website, including educational text, blog articles, and descriptive material about dental procedures, may have been created or assisted by artificial intelligence (AI) tools. All AI-generated content is reviewed, edited, and approved by our dental professionals before publication to ensure accuracy and relevance.

Please be aware of the following:

• AI-generated content on this website is provided for general informational purposes only and does not constitute professional dental advice, diagnosis, or treatment recommendations.
• While we strive for accuracy, AI-generated content may contain errors or omissions. Always consult directly with one of our dentists for advice specific to your dental health.
• AI tools may also be used in administrative functions such as appointment scheduling communications and patient correspondence. These communications are monitored by our staff.
• We do not use AI to make clinical decisions about your dental care. All treatment decisions are made by licensed dental professionals.

8. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., navigation, form submissions). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., pages visited, time on site). This data is used solely to improve our website and services.
• Functional cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.

We do not use cookies for targeted advertising or sell cookie data to third parties. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Our use of cookies complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's PIPA.

9. Website Disclaimer & Limitation of Liability

The information provided on this website is for general informational purposes only and is not intended as a substitute for professional dental advice. While we make reasonable efforts to keep the content accurate and up to date, Oakridge Park Dental makes no warranties or representations regarding the completeness, accuracy, or reliability of any information on this site.

Oakridge Park Dental is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of this website or our services. Your use of this website is at your own risk.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The most current version will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Oakridge Park Dental
• #305 – 650 West 41st Avenue, Vancouver, BC V5Z 2M9
• Phone: 604-266-5313
• Email: [email protected]